Privacy Policy & Terms of Service
At BrightSide CX we respect your privacy and are committed to protecting your personal information. This Privacy Policy and Terms of Service explain how we collect, use, store, and protect information obtained through our website, communications, and strategic engagements.
By engaging in our services, you agree to these terms.
We may collect the following types of information:
Personal information – such as your name, email address, phone number, company name, and job title when you contact us or fill out forms.
Business information – data and insights shared with us during consulting engagements.
Technical information – such as your IP address, browser type, and site usage data collected through analytics tools (e.g., Google Analytics).
Information We Collect
We use information to:
Provide and improve our consulting services.
Communicate with you about projects, proposals, and updates.
Maintain internal records and manage client relationships.
Comply with legal and regulatory obligations.
We do not sell, trade, or rent your information to anyone.
How We Use Information
Client confidentiality is at the core of our business. We maintain strict safeguards to ensure that:
All project data, analytics, strategies, and insights are kept confidential.
Access is limited only to authorized personnel directly involved in service delivery.
We never share or disclose client information without explicit written consent, unless required by law.
Confidentiality
We use secure systems, encrypted storage, and password-protected access to protect your information.
While no digital system is completely immune to risk, we take all reasonable steps to prevent unauthorized access, alteration, or disclosure of data.
Data Storage & Security
You have the right to:
Request access to the personal data we hold about you.
Ask us to correct or delete your personal information.
Withdraw consent for marketing communications at any time.
Your Rights
BrightSide CX provides consulting, strategic and advisory services in customer experience, operations, and business strategy.
All deliverables and recommendations are based on the information provided by the client at the time of engagement.
Scope of Service
We provide strategic guidance and recommendations in good faith based on our expertise. We strive and are 1000% (yes a thousand percent) committed to providing our clients with results that work, that drive performance and that fuel long term growth.
Implementation decisions and outcomes remain the responsibility of the client unless otherwise stated in a written agreement.
Professional Responsibility
Fees & Payments
All fees, retainers, and payment terms are outlined in client agreements or proposals. Payments are due as specified, and late payments may incur interest or suspension of services.
Unless otherwise agreed in writing:
BrightSide CX retains ownership of proprietary frameworks, tools, and methodologies used in consulting engagements.
Clients retain ownership of their own data, business materials, and intellectual property.
Deliverables created specifically for a client are licensed for that client’s internal business use only.
Intellectual Property
Limitation of Liability
While we strive for accuracy and excellence, BrightSide CX is not liable for any indirect, incidental, or consequential damages resulting from the use of our advice, website, or materials.
Changes to Policy & Terms
We may update these terms from time to time. Any significant changes will be posted on this page with an updated revision date.
If you have any questions about this Privacy Policy & Terms of Service please reach out to us!
Our first call is completely free with no obligation and designed to help us learn about your goals, challenges, and what “growth” really means for you.
If there’s a fit, great. If not, you’ll still walk away with fresh ideas and perspective.
Fill out some info and we will be in touch shortly. We can’t wait to hear from you!