Voice of Associate and Engagement Study (eNPS)

Voice of Associate and Engagement Study (eNPS)

Engaged employees are the foundation of strong performance and great customer experiences. Yet many organizations don’t have a clear picture of how their teams truly feel about the company, culture, or work environment. Without that insight, risks go unnoticed and opportunities for improvement are missed.

The Impact

Engagement isn’t a buzzword it’s a business driver. Understanding your team’s perspective helps you address risks early, strengthen culture, and create an environment where people want to perform their best.

Why It Matters

We gather anonymous associate feedback to uncover how teams view their roles, leadership, and workplace culture. From this, we deliver a clear analysis of risks, engagement gaps, and opportunities to strengthen connection and morale. You’ll gain actionable strategies to boost engagement, reduce turnover, and build a workplace where people want to contribute their best.

The BrightSide CX Affect

Group of five diverse people engaged in conversation, some holding cups and a notepad, inside a room with exposed brick wall.
Sunset over a rural landscape with a winding road, trees on either side, and a sky filled with scattered clouds.

Our Approach

  1. Discovery & Alignment: We start by understanding your organizational goals, current culture, and what you hope to learn from your teams.

  2. Survey Design & Customization: We build a tailored engagement framework to gather authentic, anonymous feedback that reflects your unique environment.

  3. Feedback Collection: We manage the entire process, from communication planning to survey distribution, to ensure maximum participation and honest input.

  4. Data Analysis & Insights: We analyze results to highlight key themes, engagement drivers, and areas of concern across teams and leadership levels.

  5. Risk & Opportunity Identification: You’ll see where your culture is thriving, where it’s strained, and how engagement impacts retention and performance.

  6. Strategic Recommendations: We translate insights into practical actions that strengthen leadership connection, team morale, and overall employee experience.

  7. Action Planning Workshop (Optional): We collaborate with your leadership team to prioritize next steps and develop an implementation roadmap for improvement.

  8. Ongoing Monitoring (Optional): We can support follow-up surveys, coaching, and progress tracking to maintain momentum and measure long-term impact.

Back to Solutions & Strategies
Let's Chat

Let’s talk about your business, no pressure, no sales pitch, just a genuine conversation.

Our first call is completely free with no obligation and designed to help us learn about your goals, challenges, and what “growth” really means for you.

If there’s a fit, great. If not, you’ll still walk away with fresh ideas and perspective.